Frequently Asked Questions
Everything you need to know about using Wedpine — from finding trusted wedding vendors to managing bookings, payments, privacy, and account security.
General Questions
What is Wedpine?
Wedpine is a professional wedding planning platform that connects couples with verified wedding vendors such as photographers, venues, decorators, caterers, bridal wear providers, makeup artists, and more. Our goal is to simplify wedding planning by providing a trusted, organized, and transparent experience.
Who can use Wedpine?
Wedpine is designed for two main user types: clients (couples planning their wedding) and vendors (businesses offering wedding-related services). Each user type has tools tailored specifically to their needs.
Is Wedpine free to use?
Creating an account and browsing vendors on Wedpine is free for clients. Vendors may access free basic features, with optional premium tools available to enhance visibility, analytics, and lead management.
For Couples & Clients
How do I find the right vendor?
You can search vendors by category, location, pricing, and availability. Each vendor profile includes photos, descriptions, services offered, and reviews to help you make an informed decision.
How do bookings work?
Once you find a vendor, you can send a booking inquiry directly through Wedpine. Vendors can accept, decline, or request more information. All communication is securely stored in your dashboard.
Can I message vendors before booking?
Yes. Wedpine allows direct messaging between clients and vendors so you can clarify details, pricing, availability, and expectations before confirming a booking.
Are vendors verified?
We review vendor profiles and monitor activity to maintain quality and trust. However, clients are encouraged to communicate clearly and perform due diligence before finalizing agreements.
For Vendors
How do I become a vendor on Wedpine?
You can register as a vendor by creating a vendor account and completing your business profile. This includes your services, pricing details, portfolio images, and contact information.
How do I receive booking requests?
Booking inquiries from clients appear directly in your vendor dashboard. You can view details, message clients, and accept or decline requests in real time.
What happens when I accept a booking?
Once accepted, both parties can continue communicating through Wedpine. Vendors are expected to honor accepted bookings and provide services as described in their profile and discussions.
Can I track my performance?
Vendors have access to analytics tools that provide insights into profile views, inquiries received, and booking trends, helping you grow your business.
Privacy, Security & Trust
How is my data protected?
Wedpine uses industry-standard security measures to protect your personal information. Sensitive data is encrypted and access is strictly controlled.
Is my information shared with third parties?
We do not sell your personal data. Information is only shared when necessary to operate the platform, comply with legal obligations, or improve our services.
Can I delete my account?
Yes. You may request account deletion at any time. Upon deletion, your personal data will be handled in accordance with our Privacy Policy and applicable laws.
Support & Help
How can I contact Wedpine support?
If you need help, you can reach our support team via email, WhatsApp, or the contact page. We aim to respond to all inquiries promptly and professionally.